At Controlled Access, ensuring customer satisfaction begins with our hiring process, and ends with the customer's acceptance of a quality product.
There are many turnstile manufacturers in the world, and a few are here in the U.S. We're proud to have differentiated ourselves by making a commitment to ISO 9001:2015 protocols. It means we're committed to improvement within every facet of our operation.
It's our commitment to our customers.
ISO certification provides assurance of quality management. When you purchase a turnstile product from us, you'll have peace of mind that the quality of the turnstile delivered meets or exceeds what you expected.
Obtaining ISO certification is a very rigorous and difficult process. Being able to say we're the only full-line U.S. turnstile manufacturer to have this certification means a lot to us. It should also mean a lot to you.
An ISO certification forces an organization to document each procedure and work instruction. It becomes the springboard for continuous improvement.
Our objectives are to always improve in areas important to you. That means meeting promised ship dates, improving turnaround time for our dealers and enhancing total customer satisfaction with our company and product. Our staff is always aware the customer defines the quality expectations for each job we're awarded. It's our responsibility to meet or exceed your expectations every time.